Privacy Policy

The ITAH COMERCIAL EXPORTADORA LTDAowner of the Itah brand, registered under CNPJ No. 38.260.533/0001-85, values the privacy of its users and partners. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website (https://itah.agr.br) and use our contact forms.

By using our platform and providing your data, you agree to the terms described in this policy, in full compliance with the Brazilian General Data Protection Law (LGPD) and the General Data Protection Regulation (GDPR).

1. Personal Data Collected

We collect information that you voluntarily provide to us through our contact forms. The collected data includes:

• First and Last Name;

• E-mail address;

• Phone/WhatsApp number.

2. Purpose of Data Processing

The personal data collected by Itah serves the following purposes:

• Customer Service and Support: To respond to your questions, quote requests, or messages sent through our contact channels;

• Marketing Communication: To send newsletters, market insights, updates on coffee lots and harvests, product launches, and exclusive brand content.

Note: You may, at any time, withdraw your consent and opt-out of our communications by clicking the "unsubscribe" link located at the bottom of our emails.

3. Cookies, Metrics, and Tracking

To improve your browsing experience and understand how you interact with our website, we use third-party technologies:

• Google Analytics Collects anonymous browsing data for statistical purposes, such as pages visited, time spent on the site, and general location of access.

• Meta Pixel (Facebook/Instagram): Used to measure the effectiveness of our advertising campaigns and display personalized ads based on your interests.

You can manage or disable the use of cookies directly through your internet browser settings.

4. Data Sharing and Storage

Itah does not sell, rent, or share your personal data with third parties for commercial purposes. Your data is stored on secure servers and with highly trusted marketing automation partners who also strictly comply with information security standards.

5. Your Rights (LGPD & GDPR)

You have full control over your data. At any time, you may contact us to exercise your rights to:

• Confirm the processing of and access your data;

• Correct incomplete, inaccurate, or outdated data;

• Request the permanent deletion of your data from our database.

6. Contact Data Protection Officer (DPO)

To exercise your rights or ask any questions regarding this Privacy Policy, you can contact our responsible officer directly via email at: vamosfalar@itah.agr.br.